Refund policy

ORDER CANCELLATION

You can cancel your watch order quickly. Please write to us as soon as possible. Email your request to sales@wrystwatches.com. Use the subject heading “Order Cancellation”. Please make sure to include your Order ID number.

EU CANCELLATION BUTTON

Are you located in the European Union? You can use our dedicated "EU Right of Withdrawal" button. You will find this button in our website footer. This lets you submit your cancellation request instantly without logging into an account.

CANCELLATION BEFORE DISPATCH

Did you cancel before we shipped the goods? You will get a full refund of the total order price. Under consumer protection laws, we do not deduct transaction fees or shipping costs from a pre-dispatch refund.

CANCELLATION AFTER DISPATCH

Did you cancel after we shipped your goods? You can no longer cancel the order before delivery. However, you can still return the watch easily. Please follow the instructions in the Returns section below.

RETURNS POLICY

Did you buy your watch from a reseller? Please check their specific return policy. This policy only applies to watches bought directly from our official Wryst shop.

We want you to love your order. However, you can return any item within 14 days of delivery. This applies if you change your mind, if the product is faulty, or if it does not match the description.

PRE-RETURN REQUIREMENTS

You must wait for our email response before shipping items back. We will contact you to discuss the condition of the watch. To protect your right to a full refund, the watch must be perfectly new and unworn.

We will send you strict shipping instructions. You can proceed with the return once you accept these terms. You must use a registered delivery service that requires a signature. Please buy suitable transit insurance.

RETURN COSTS

Customers are strictly responsible for all return shipping costs, unless the product is proven to have arrived with a structural manufacturing defect.

PACKAGING AND DEDUCTIONS

Please return products in their original packaging. Did you open or damage the packaging so it cannot be reused? We reserve the right to apply a partial deduction to your refund to cover repackaging costs.

Always keep your official shipping receipt. This is your proof of return if the package gets lost. Did you wear or damage the product at home? Law allows us to deduct the lost market value from your refund. If the watch is unsellable, this deduction can equal 100% of the price.

INTERNATIONAL RETURNS

For international returns outside the UK, we must set up a controlled shipment. This stops incorrect customs charges. Please contact us to receive our strict instructions before shipping.

Any import duty tax and customs clearance charges for receiving the goods back will be deducted from your refund. If you return an item because you changed your mind, export and return shipping costs are also deducted.

REFUNDS

We will refund the price of the product minus valid return shipping or admin fees. We refund the standard outward delivery cost if you return the full order within 14 days. We do not refund premium express shipping upgrades.

We do not refund the cost of shipping the item back to us. We do not refund external customs clearance fees outside the United Kingdom.

Did you lose your refund right because the item was heavily used and valued at zero? You must pay to ship the watch back to you. You have 14 days to arrange this delivery. Valid refunds are processed within 14 days of receiving the goods.

WARRANTY

Wryst warrants the original consumer purchaser that the movement will be free from original defects in quality and material. This warranty lasts for one year from the date of purchase.

WARRANTY EXCLUSIONS

This warranty covers internal manufacturing faults and movement defects only. It does not cover normal wear and tear. It does not apply to the bracelet, case, crystal, or battery.

The warranty does not cover accidental damage or consumer misuse. It is void if you operate the crown underwater and violate the ATM water rating. It is void if unapproved technicians alter or repair the watch.

ADDITIONAL INFORMATION

The instructions manual on the USB card with your timepiece provides more details about the manufacturer's warranty terms and conditions. Wryst shall not be liable for any incidental or consequential damages.